RETURN POLICY

RETURNS/EXCHANGE POLICY

If you have received the correct order and are unsatisfied with the fit of the item, we’re happy to accept this request within two days of having received it. Items must be unworn, unwashed, and undamaged. The customer is responsible for shipping the item back to our store, and the customer will incur the shipping cost. Once we receive the item, you will receive the refund within 5 - 7 business days through the method of payment the article was originally purchased.

We currently do not do exchanges. You will have to go through the return process and order a new product.

To return an item, please email support@weslumber.com and include:

  1. Your order number

  2. Name on the order

  3. Email the order was made with

  4. Your request.


ITEMS DEFECTIVE, DAMAGED OR INCORRECT

If you have received a damaged, defective, or incorrect item, please email us to support@weslumber.com and include

  1. Your order number

  2. Name on the order

  3. Email the order was made with

  4. Your request and most importantly

  5. A photograph is demonstrating the quality of the print or the damaged area of the item.

The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate mistakes in future printing. Our fantastic Customer Service Team will be happy to assist you.


CANCEL ORDER POLICY

Unfortunately, since all of our orders are custom and made-to-order, we cannot accept cancellations if the order is already in production.

Most orders go into production 20 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email us to support@weslumber.com and include:

  1. Your order number

  2. Name on the order

  3. Email the order was made with, and

  4. Your request.

For product returns please use the following addresses according to the facility from where the package was sent to you.

United States

11025 Westlake Drive, Charlotte, NC 28273

EUROPE

11025 Westlake Drive, Charlotte, NC 28273


REFUND POLICY

Once your return is authorised and the product is received, we will inspect it and notify you that we have received your returned item. We will immediately inform you on the status of your refund after examining the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.